Franchise reviews
Review Management for Franchises and Multi-Location Businesses
Every franchise location has its own Google listing and its own review profile. Get More Review helps franchise businesses and multi-location brands manage review collection across all locations from a single dashboard with consistent branding and smart routing at every site.
Why it matters
Why franchise review management needs a central system
A franchise brand is only as strong as its weakest location's review profile. A customer who finds a franchise location with 2.8 stars on Google is unlikely to visit, and may avoid the whole franchise brand entirely. Consistent review management across every location is essential for protecting brand perception and driving in-store traffic at every site.
The challenge for franchise businesses is scale. Managing review requests, monitoring ratings, and handling complaints across 10, 20, or 50 locations manually is impossible. Each location needs a consistent review collection system that operates automatically without requiring attention from a central marketing team for every individual customer interaction.
Get More Review's Agency plan gives franchises a central dashboard for managing up to 10 locations, with consistent smart routing, branded feedback pages, and real-time review monitoring across every site. Every location gets the same professional review collection system, automatically.
How it works
How Get More Review collects reviews for franchises
Connect your Franchise profile
Search your business name in Get More Review. Your Google Business Profile connects automatically and your review link and QR code are ready in seconds.
Upload your customer contacts
Import your customer list by CSV or add contacts manually. Include phone numbers for WhatsApp and SMS outreach, and email addresses for email sequences.
Send your first review campaign
Choose your channels: WhatsApp, SMS, email, or QR code at your location. Get More Review sends a personalised review request to each customer and follows up automatically.
Smart routing protects your rating
Customers who rate 4 to 5 stars go directly to Google to leave a public review. Customers who rate 1 to 3 stars see a private feedback form so you can resolve the issue before it goes public.
Monitor and grow
Watch your Google rating improve as new reviews come in. Your real-time dashboard shows all reviews across every platform alongside your campaign performance.
Timing and channels
When and how to ask for reviews as a franchise
Best time to ask: The best timing depends on the franchise type. For food and beverage franchises, use QR codes at point of service and same-day follow-up. For service franchises, send an SMS or WhatsApp within 30 minutes of job completion.
Channel guidance: The right channel mix depends on your franchise type. Food and hospitality franchises benefit most from QR codes at point of service. Service franchises convert best with SMS immediately after job completion. WhatsApp is essential for franchise markets in UAE, India, and Europe.
Platforms to target: Google · Facebook · Tripadvisor · Yelp · Trustpilot.
Get More Review lets you send review requests across all channels from one dashboard. You can direct customers to any platform and track which channels produce the highest response rates for your specific franchises business.
Smart routing for franchises
Every review request includes smart routing. Customers who rate their experience positively go straight to Google or your chosen platform. Customers who are unhappy see a private feedback form. You resolve the concern directly and it never appears as a public review. This is how franchises protect their online reputation while still collecting honest feedback from every customer.
How smart review routing worksReview request channels
Four ways to collect reviews from franchises customers
Highest response rate. 44% average. Best for UAE India and Europe.
WhatsApp review requestsRelated resources
More tools and guides for franchises
Frequently asked questions
Common questions about review management for franchises
Get More Review's Agency plan lets you manage up to 10 franchise locations from one central dashboard. Each location gets its own review link, QR code, feedback page, and review campaign. You monitor all locations from one account and can compare performance across sites.
Set up an automated review request campaign for each location. Depending on your franchise type, use QR codes at point of service, SMS after job completion, or WhatsApp follow-up after customer visits. Smart routing ensures unhappy customers are handled privately at every location.
Each franchise location competes independently in local search. In most markets each location needs 30 or more reviews with a 4.3 plus rating to appear competitively in Google Maps. Consistent monthly review collection at each location is more important than hitting a single total.
Yes. Get More Review Agency plan lets you manage up to 10 locations from one account. You can view all location reviews, compare ratings, and monitor campaign performance centrally. Each location still has its own independent review page and smart routing.
Get More Review Agency plan at $79 per month for up to 10 locations is significantly cheaper than platforms like Birdeye which charge $299 per location per month. For a 10-location franchise, that is $790 versus $2,990 per month.
Start collecting more franchises reviews today.
Get More Review automates your review requests by WhatsApp, SMS, email, and QR code. Smart routing protects your rating. Free to start. No credit card required.