Review request tool

Review Request Tool to Collect More Customer Reviews

Q: How does smart review routing work in a review request?

When a customer receives a review request from Get More Review and taps to respond, they first see a simple rating screen (emoji or stars). Customers who rate 4 to 5 stars are taken to your Google review page. Customers who rate 1 to 3 stars are shown a private feedback form. You receive an alert and can respond directly without the complaint ever appearing on Google.

Send automated review requests by SMS, WhatsApp, email, and QR code. Smart routing sends happy customers (4 to 5 stars) to Google and catches unhappy ones (1 to 3 stars) in a private inbox before they post publicly. Built for local businesses. No monthly contract.

See how it works

more reviews vs asking manually or not at all

response rate improvement from a follow-up sequence

5min

to launch your first automated review request campaign

How it works

How the review request tool works

Get More Review automates the full review request process. Set it up once and it runs continuously, sending requests, following up, and routing customers to Google or private feedback based on their rating.

Create your review link

Search your business name. Get More Review connects to your Google Business Profile and creates a direct review link in seconds. This link is used across all your review request channels.

Upload your customer list

Upload a CSV with your customers' names and contact details. The platform sends each customer a personalised review request via your chosen channel: email, SMS, WhatsApp, or all three.

Customer receives the request and rates their experience

Customers tap a link in their message and land on your branded feedback page. They rate their experience with an emoji or star rating. This rating decides where they go next.

Smart routing sends them in the right direction

4 to 5 star: the customer is taken directly to your Google review page to post publicly. 1 to 3 star: the customer is shown a private feedback form. You get an alert and can resolve the issue quietly.

Follow-up sequence runs automatically

Customers who do not respond receive up to 3 follow-up reminders at configurable intervals. The sequence stops automatically per customer as soon as they leave a review or submit feedback.

Channels

Send review requests by SMS, WhatsApp, email, or QR code

SMS review requests

Short, direct, and read within minutes. Works well in markets where WhatsApp is less dominant. No app download needed to receive an SMS review request.

SMS review requests

WhatsApp review requests

Highest open rate of any channel. Feels personal and conversational. In UAE, India, and Europe, WhatsApp response rates are 3 to 5 times higher than email.

WhatsApp review requests

Email review requests

A 4-email automated sequence per customer. Tracks opens and clicks. Stops automatically when the customer leaves a review. Works for all business types worldwide.

Email review requests

QR code review requests

No contact details needed. Print your QR code and place it at your location. Customers scan and review while the experience is still fresh. Perfect for physical businesses.

QR code review requests

Templates

Review request templates that convert

The best review request is short, personal, and has one clear action. Get More Review includes 11 branded feedback page templates optimised for conversion. Here are ready-to-use message templates for each channel.

Hi [Name], thank you for visiting us. Would you take 30 seconds to share your experience? [Review link]. It really means a lot to us. Thank you.

SMS

Hi [Name], thanks for coming to [Business Name]! A quick review would mean a lot: [Review link]. Takes 30 seconds.

Subject: How was your experience at [Business Name]?

Hi [Name],

Thank you for choosing us. We would love to hear what you thought. Could you spare 30 seconds to share your experience?

[Leave a review]

Thank you,
[Owner name]

Follow-up (3 days later)

Hi [Name], we noticed you have not had a chance to leave a review yet. If you have a moment, we would really appreciate it: [Review link]. No pressure, and thank you either way.

See all review request templates

Negative review blocker

Catch unhappy customers before they post on Google

Every review request sent through Get More Review includes smart routing. When a customer responds, they first see a simple rating screen. Their answer determines where they go next.

4 to 5 stars: customer goes straight to Google to leave a public review
1 to 3 stars: customer sees a private feedback form instead
You receive an instant alert with the private complaint
Reply and resolve directly from your dashboard
The complaint never appears on Google

How smart review routing works

Customer receives review request

Customer rates their experience

Public Google review

Private inbox only

Automation and reporting

Set it up once and let it run

4-step automated sequence

Initial request plus 3 follow-up reminders. Configurable intervals. The sequence stops per customer the moment they leave a review.

Personalised messages

Every message includes the customer's first name. Personalised requests get significantly better open rates and response rates than generic ones.

Open and click tracking

See exactly which customers opened the request, clicked the link, and left a review. Know where to follow up and where to adjust your message.

Campaign dashboard

Real-time view of every campaign: sent, opened, clicked, reviewed, and complained. Total review count and rating tracked alongside campaign performance.

More review request tools and templates

Frequently asked questions

Common questions about review request tools

What is a review request tool?

A review request tool automates the process of asking customers to leave a review after their visit. It sends personalised messages by email, SMS, WhatsApp, or QR code, tracks who has responded, sends follow-up reminders, and uses smart routing to send happy customers to Google while capturing unhappy feedback privately.

How do I send a review request to customers?

Upload your customer list to Get More Review, choose your channel (email, SMS, WhatsApp, or QR code), and launch your campaign. The platform sends personalised review requests, tracks opens and clicks, and follows up automatically with non-responders over a 4-step sequence.

What is the best review request template?

The best review request template is short, personal, and makes the action one tap away. It includes the customer's first name, a single clear ask, and a direct link to your review page. Get More Review includes 11 branded feedback page templates with optimised review request copy built in.

How does smart review routing work in a review request?

When a customer taps to respond, they first see a simple rating screen. Customers who rate 4 to 5 stars are taken to your Google review page. Customers who rate 1 to 3 stars are shown a private feedback form. You receive an alert and can respond directly without the complaint ever appearing on Google.

Can I automate review requests?

Yes. Get More Review automates the full review request sequence. You upload a customer list, set your preferred channel and timing, and the platform handles the rest: initial request, 3 follow-ups at configurable intervals, and automatic stop per customer when they leave a review.

Is it against Google's policy to send review requests?

No. Google allows and encourages businesses to ask customers for reviews. What Google's policy prohibits is incentivising reviews or selectively asking only customers you expect will rate you highly. Get More Review sends requests to all customers and does not offer any incentives, which is fully compliant with Google's review policies.

Start sending automated review requests today.

WhatsApp, SMS, email, and QR code from one account. Smart routing included. No monthly contract. Free to start.

How smart routing works →