Hotel reviews
Review Management for Hotels and Hospitality Businesses
Travellers check Tripadvisor and Google before booking a hotel. Get More Review helps hotels collect more guest reviews after checkout using WhatsApp, email, and QR codes in rooms and at reception. Smart routing catches unhappy guests privately before they post publicly.
Why it matters
Why hotel reviews directly impact your occupancy rate
A hotel's Tripadvisor ranking and Google rating are among the most direct drivers of bookings. Travellers with no prior knowledge of a destination rely entirely on review scores and comments when choosing between similar properties at similar price points. A drop of even half a star can move your property off the first page of Tripadvisor results and significantly impact occupancy.
Hotels face a unique review challenge: guests stay for days or weeks and then leave, often without a natural prompt to review. Unlike a restaurant where the meal ends with a bill, hotel checkout is often hurried. Without a structured follow-up system, most satisfied guests simply do not review.
Get More Review automates the follow-up. A WhatsApp or email message goes out within hours of checkout, thanking the guest and inviting them to share their experience. Happy guests are taken directly to Tripadvisor or Google. Guests with a complaint see a private form so you can address the issue before it becomes a public review.
How it works
How Get More Review collects reviews for hotels
Connect your Hotel profile
Search your business name in Get More Review. Your Google Business Profile connects automatically and your review link and QR code are ready in seconds.
Upload your customer contacts
Import your customer list by CSV or add contacts manually. Include phone numbers for WhatsApp and SMS outreach, and email addresses for email sequences.
Send your first review campaign
Choose your channels: WhatsApp, SMS, email, or QR code at your location. Get More Review sends a personalised review request to each customer and follows up automatically.
Smart routing protects your rating
Customers who rate 4 to 5 stars go directly to Google to leave a public review. Customers who rate 1 to 3 stars see a private feedback form so you can resolve the issue before it goes public.
Monitor and grow
Watch your Google rating improve as new reviews come in. Your real-time dashboard shows all reviews across every platform alongside your campaign performance.
Timing and channels
When and how to ask for reviews as a hotel
Best time to ask: Send the review request within 3 hours of checkout while the guest experience is still fresh. For properties with morning checkouts, a midday message tends to convert well. Evening messages after checkout have lower open rates.
Channel guidance: WhatsApp works exceptionally well for hotel guests who shared a number at check-in, particularly in UAE, India, and European markets. Email works well for guests who booked through OTAs and for properties with formal communication standards.
Platforms to target: Google · Tripadvisor · Booking.com · Expedia · Facebook.
Get More Review lets you send review requests across all channels from one dashboard. You can direct customers to any platform and track which channels produce the highest response rates for your specific hotels business.
Smart routing for hotels
Every review request includes smart routing. Customers who rate their experience positively go straight to Google or your chosen platform. Customers who are unhappy see a private feedback form. You resolve the concern directly and it never appears as a public review. This is how hotels protect their online reputation while still collecting honest feedback from every customer.
How smart review routing worksReview request channels
Four ways to collect reviews from hotels customers
Highest response rate. 44% average. Best for UAE India and Europe.
WhatsApp review requestsRelated resources
More tools and guides for hotels
Frequently asked questions
Common questions about review management for hotels
Send a review request to every guest within 3 hours of checkout using WhatsApp, SMS, or email. Include a direct link to your Tripadvisor review page. Get More Review automates this outreach and follow-up sequence for every guest without any manual work from your team.
Tripadvisor's ranking algorithm weighs review quantity, quality, and recency. The most reliable way to improve your ranking is to collect consistent new reviews from real guests each week. Smart routing through Get More Review maximises the proportion of positive reviews that reach Tripadvisor by catching unhappy guests privately first.
Both are important but for different guest types. Google is critical for local business travellers and guests who are not planning far in advance. Tripadvisor is critical for leisure travellers and tourists who research destinations weeks or months ahead. Get More Review lets you direct guests to either or both platforms.
Respond to every negative review professionally and promptly. Acknowledge the specific concern, apologise for the experience, and explain what you are doing to address it. Invite the guest to contact you directly. Travellers read management responses carefully and a thoughtful response often builds more trust than the negative review loses. Smart routing through Get More Review significantly reduces the volume of negative reviews that reach Tripadvisor.
Yes, and it is recommended. A verbal request at checkout combined with a WhatsApp or email follow-up is one of the most effective approaches for hotels. The verbal request plants the idea and the digital follow-up provides the frictionless link they need to act on it.
Start collecting more hotels reviews today.
Get More Review automates your review requests by WhatsApp, SMS, email, and QR code. Smart routing protects your rating. Free to start. No credit card required.