Restaurant reviews
Review Management for Restaurants and Cafes
Diners check Google and Tripadvisor before choosing a restaurant. Get More Review helps restaurants collect more real reviews using QR codes on tables and receipts, WhatsApp follow-up, and smart routing that catches unhappy diners before they post publicly.
Why it matters
Why restaurant reviews are your most powerful marketing asset
A restaurant with 4.6 stars and 200 reviews consistently fills seats over a competitor with 3.8 stars and 30 reviews, even if the food and service are comparable. Most diners make their restaurant choice based entirely on what they see in Google Maps, Tripadvisor, or Yelp before they ever visit your website or social media.
The challenge for restaurants is that most happy diners simply go home and forget to leave a review. Unhappy diners are far more motivated to write. Without a system for prompting every diner, your review profile gradually skews negative over time even if the majority of your customers are satisfied.
Get More Review solves this with QR codes on tables, counters, and receipts that diners can scan immediately after their meal. For diners who do not scan in-house, a WhatsApp or SMS follow-up message goes out within a few hours. Smart routing catches negative feedback privately so it never reaches Google or Tripadvisor.
How it works
How Get More Review collects reviews for restaurants
Connect your Restaurant profile
Search your business name in Get More Review. Your Google Business Profile connects automatically and your review link and QR code are ready in seconds.
Upload your customer contacts
Import your customer list by CSV or add contacts manually. Include phone numbers for WhatsApp and SMS outreach, and email addresses for email sequences.
Send your first review campaign
Choose your channels: WhatsApp, SMS, email, or QR code at your location. Get More Review sends a personalised review request to each customer and follows up automatically.
Smart routing protects your rating
Customers who rate 4 to 5 stars go directly to Google to leave a public review. Customers who rate 1 to 3 stars see a private feedback form so you can resolve the issue before it goes public.
Monitor and grow
Watch your Google rating improve as new reviews come in. Your real-time dashboard shows all reviews across every platform alongside your campaign performance.
Timing and channels
When and how to ask for reviews as a restaurant
Best time to ask: For sit-down restaurants, place the QR code on the table so diners can review while they wait for the bill. For takeaway and delivery, send a WhatsApp or SMS message 2 to 3 hours after the order is collected or delivered.
Channel guidance: QR codes on table cards and receipts are the highest-converting channel for restaurants because the request comes at the moment of peak satisfaction. WhatsApp follow-up works well for markets where customers share their number at booking or ordering.
Platforms to target: Google · Tripadvisor · Yelp · Facebook · Zomato.
Get More Review lets you send review requests across all channels from one dashboard. You can direct customers to any platform and track which channels produce the highest response rates for your specific restaurants business.
Smart routing for restaurants
Every review request includes smart routing. Customers who rate their experience positively go straight to Google or your chosen platform. Customers who are unhappy see a private feedback form. You resolve the concern directly and it never appears as a public review. This is how restaurants protect their online reputation while still collecting honest feedback from every customer.
How smart review routing worksReview request channels
Four ways to collect reviews from restaurants customers
Highest response rate. 44% average. Best for UAE India and Europe.
WhatsApp review requestsRelated resources
More tools and guides for restaurants
Frequently asked questions
Common questions about review management for restaurants
Place a QR code on every table, counter, and receipt that links directly to your Google review page. For customers who do not scan in-house, send a WhatsApp or SMS follow-up 2 to 3 hours after their visit. Get More Review automates both the QR code generation and the follow-up outreach.
Create a QR code with Get More Review that links to your Google review page. Print it on a small card and place it on every table. When diners scan it they go directly to the review form, no searching required. This removes all friction from the review process and significantly increases the number of reviews you collect.
Google is the most important because reviews appear in Google Maps and Search. Tripadvisor is critical for restaurants that serve tourists. Yelp matters for US and Canadian markets. Facebook is important for community-based restaurants with a strong local following.
Smart routing catches unhappy diners before they reach Google. Diners who rate their experience 1 to 3 stars see a private feedback form. You can respond directly and resolve the issue before it ever appears publicly. Most diners appreciate being heard privately and do not proceed to post a public review when handled well.
In competitive city markets, 100 or more Google reviews with a 4.3 plus rating is a strong baseline. In smaller towns and suburbs, 30 to 50 reviews may be sufficient to dominate local search. Consistent new reviews each week are weighted more heavily by Google than a large historic count with no recent activity.
No. Offering discounts or free items in exchange for Google reviews violates Google's review policies and can result in reviews being removed or your listing being penalised. Get More Review's reward system lets you offer rewards as a thank-you after a review is posted, not as an incentive before it is posted, which is a compliant approach.
Start collecting more restaurants reviews today.
Get More Review automates your review requests by WhatsApp, SMS, email, and QR code. Smart routing protects your rating. Free to start. No credit card required.