The management system
How to manage online reviews across every platform
Connect all your review platforms
Link Google, Facebook, Yelp, Trustpilot, and any other platform where you appear. Get More Review monitors them all from one dashboard and sends real-time alerts for every new review.
Set up proactive review request campaigns
Proactive outreach is the foundation of review management. Every customer should receive a review request after their visit. This creates a consistent flow of reviews that accurately represents your overall satisfaction.
Enable smart routing on all campaigns
Smart routing directs positive experiences to public review platforms and negative experiences to a private form. This is the core protection mechanism of any review management system.
Create a response protocol
Every review deserves a response within 24 to 48 hours. For positive reviews, a brief personalised thank-you. For negative reviews, acknowledgement, a professional apology, and an invitation to resolve offline.
Monitor review velocity and rating trends
Track new reviews per month and average rating trends. A drop in velocity often signals a service issue before it shows in your rating.
Report monthly on results
Monthly reporting on review count, rating, response rate by channel, and common themes helps you optimise campaigns and identify service improvement opportunities.